Shipping policy

Shipping Policy

Everything you need to know about how and when your order arrives.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation email as soon as you order, and a second email with tracking as soon as your parcel is dispatched.

Delivery times

Delivery times below are estimates and begin after processing, not from the moment you order.

United States: 7–15 business days
United Kingdom & Europe: 8–16 business days
Canada & Australia: 10–20 business days
Rest of world: 12–25 business days

Some of our items ship directly from our supply partners overseas, which is how we keep prices where they are. It also means delivery takes longer than a large domestic retailer. We would rather tell you that clearly than surprise you after checkout.

Shipping costs

Shipping costs are calculated at checkout before you pay. Free standard shipping applies to orders over the threshold shown in your cart.

Tracking your order

Your tracking number is emailed to you when your order ships. Tracking can take 3–5 days to show its first scan — this is normal and does not mean anything is wrong.

If your tracking has not updated in 10 days, email us and we will investigate on your behalf.

Split shipments

If your order contains items from more than one of our facilities, they may arrive in separate parcels on different days at no extra cost to you. You will receive tracking for each parcel.

Customs, duties, and import taxes

Orders shipped outside our dispatch country may be subject to import duties, taxes, or customs fees charged by your local authorities. These are not included in your order total and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

Incorrect addresses

Please check your shipping address carefully before completing checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the parcel has not yet shipped.

We cannot be held responsible for parcels delivered to an address supplied incorrectly at checkout. If a parcel is returned to us because of an address error, we can reship it once you cover the new shipping cost.

Lost or delayed parcels

If your parcel has not arrived within 30 days of dispatch, contact us and we will either send a replacement or refund you in full. We do not ask you to chase the carrier yourself.

Delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, weather, or other events outside our control — but we will always help you resolve them.

Damaged on arrival

If your order arrives damaged, photograph the parcel and the item and email us within 7 days of delivery. See our Returns & Refunds policy for what happens next.