Refund policy

Returns & Refunds

We want the item to be right for your baby. If it isn't, this page explains exactly what happens next — no fine print.

Our return window

You may request a return within 30 days of the date your order is delivered.

To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging, with any hygiene seals intact
Accompanied by proof of purchase (your order number is enough)

Hygiene items

Some baby products are personal-care items and cannot be resold once opened. For the safety of every child who orders from us, the following can only be returned if the hygiene seal is unbroken:

Pacifiers, teethers, and anything intended to go in a baby's mouth
Bottles, teats, and feeding accessories
Bath and skincare items

This does not apply if the item arrived faulty, damaged, or wasn't what you ordered — those are always covered, sealed or not.

Faulty, damaged, or wrong item

Please inspect your order when it arrives. If anything is defective, damaged in transit, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we cover the return shipping. You will never pay to correct our mistake.

If a product has a safety defect, stop using it immediately and contact us before doing anything else.

How to start a return

Email yehelikbusiness6@gmail.com with the subject line "Return Request — [your order number]".
Tell us briefly what's wrong. If the item is faulty or damaged, attach photos.
We reply within 1 business day with a return authorisation and the correct return address.

Please do not ship anything back before you hear from us. Parcels sent without authorisation cannot be matched to your order and may not be refundable.

Who pays for return shipping

Faulty, damaged, or incorrect item: we pay, in full.
Change of mind: you pay return shipping. We recommend a tracked service — we cannot refund a parcel that never reaches us.

Original shipping charges are refunded only where the item was faulty or incorrectly supplied.

Refunds

Once your return arrives and passes inspection (usually within 2 business days of receipt), we email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. The exact timing depends on your bank or card issuer, which is outside our control.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. This avoids waiting for your return to arrive before the replacement ships.

Items we cannot accept

Items returned after the 30-day window has closed
Items returned without a return authorisation
Opened hygiene items (see above), unless faulty
Items with missing parts or packaging
Items damaged by misuse, accident, or modification
Gift cards and free promotional items

Your statutory rights

Nothing in this policy limits your rights under applicable consumer protection law.

EU and UK customers: you have a statutory right to cancel your order within 14 days of receiving the goods, for any reason and without giving one. Notify us at yehelikbusiness6@gmail.comwithin that period. This right applies in addition to — and is never reduced by — the terms above.