We're here to help
How can we help?
A question about an order, a product, or which item suits your baby's stage right now — write to us and a real person will answer.
Looking for your parcel?
Live tracking answers most order questions faster than we can.
Send us a message
Include your order number if your question is about an existing purchase — it lets us answer in one reply instead of three.
Before you write
Where is my order?
Your tracking number is emailed the moment your parcel is dispatched. For a live update, use order tracking. Tracking can take 3–5 days to show its first scan — that's normal and doesn't mean anything is wrong.
How long does delivery take?
Delivery times vary by destination — full details are in our shipping policy.
My order arrived in two parcels — is that right?
Yes. If your order includes items from more than one of our facilities they ship separately and may arrive on different days, at no extra cost. You'll have tracking for each parcel.
Something arrived damaged or faulty
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, and we cover the return shipping. If it's a safety defect, stop using the item immediately and contact us first.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually change the address or cancel it. Email us within 12 hours of ordering and we'll do our best.
Which product is right for my baby's age?
Just ask. Tell us your baby's age and what you're trying to solve, and we'll point you to the right item — or tell you honestly if we don't have one yet.